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Operations Manager

As an Operations Manager on our team, you’ll be collaborating with our 3PLs Fulfillment Center to make sure our Operations run smoothly and effectively. The Operations Manager will need to build and maintain communication channels among all groups associated with the Supply Chain through information sharing, thought leadership, and tactical and strategic planning.


  • Ensure that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and customer quality requirements
  • Working knowledge of budgets, forecasting and metrics
  • Perform cost-benefit analysis and identify cost efficiencies and savings opportunities
  • Communicates with Sales on availability of product or related issues
  • Be the key interface with fulfillment centers and Poo-Pourri internal keyholders, troubleshooting issues and communicating information
  • Oversees all operations and execution including Order Fulfillment Management, purchasing of packaging material, finished goods inventory, Customer Quality Requirements, Inventory Replenishment Management and other product/Kitting jobs
  • Lead specific projects to improve operations, onboard customers, and drive profitability
  • Regularly develop and report on KPI performance
  • Other ad-hoc duties as assigned


  • Proven work experience as Operations Manager
  • Excellent organizational skills
  • Follow up and follow through
  • Adept at interpreting and analyzing data
  • Experience on continuous improvement work
  • Organization and time management skills
  • Accountability - can manage multiple priorities and meet business deadlines; sense of urgency
  • Bias for action and obsession with customer service
  • Collaborative work style and strong work ethic


    • Bachelor’s Degree
    • 5-6 years work experience in operations, distribution or supply chain management, with 3-4 years in operational role
    • 3+ years management experience leading a small team a plus


    • Creative and Energetic Environment
    • Innovative and Award-Winning Marketing & Products
    • Bottomless Lattes – no really!
    • Casual Work Environment – flush yeah!
    • Access to massage chair and relaxation room any time of the day!
    •  … and of course endless poo jokes!

    To apply, send a résumé and cover letter to [email protected]
    Go the extra mile … Click here to submit a Video-Recorded Q/A

    Demand Planning Manager

    The Demand Planning Manager is responsible for the demand phase of the S&OP process. The position is responsible for calculating a statistical forecast, utilizing Demand Works on the base business to be used as the basis for the projected demand of the business. The Demand Planning Manager will also work closely with Sales and Marketing to identify and understand activities and programs that drive demand that are not included in the statistical trend forecast including new products being launched through the Company’s innovation process. The entire demand forecast will feed the supply phase of the S&OP process and be the basis for the Company’s financial forecast. The forecast will include SKU level information by channel and major customer within each channel. The successful candidate will have a strong ability to learn quickly, be able to analyze information and present findings in an understandable way to Management and be able to generate a large amount of work in a timely and accurate manner. 

    • Develop demand forecasts (operational forecasts) at multiple levels of aggregation for multiple time horizons as part of a demand planning function.
    • Review historical sales trends, research demand drivers, prepare forecast data, develop statistical forecast models, and evaluate forecast results.
    • Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions.
    • Interact with sales, marketing, and customer finance to understand demand forecast drivers.
    • Utilize a collaborative and consensus approach by working with Sales, Marketing and Finance to obtain and ensure that current and accurate information is used for demand forecasts.
    • Use and maintain the Demand Planning software as the primary forecasting system tool.


    • Lead weekly meetings with Sales to gather intelligence related to promotions and programs that drive demand to incorporate in the forecast.
    • Acquire, understand, and incorporate historical customer sales trends, insight and replenishment triggers in the development of the customer SKU-level forecast.
    • Develop a monthly forecast by SKU and by channel for a rolling 12 month period based upon the information received from Sales, Marketing, and Management.
    • Report forecast accuracy by SKU and channel.
    • Work with Sales & Marketing to develop sales forecasts for new products.
    • Effectively communicate key variances to be addressed by Management.
    • Manage brand, SKU and account level forecasts to achieve forecast accuracy objectives.
    • Facilitate consensus meetings with Sales, Marketing, Finance & Supply Chain.
    • Influence Divisional Business decisions through analytics presented to Senior Management.
    • Analyze channel specific trends to determine risks & opportunities.
    • Review reasonableness of Marketing Promotional forecasts. Present recaps and objective perspective to management.
    • Drive SKU Rationalization and SKU lifecycle management process.
    • Provide input to the Supply Planning organization in developing inventory strategies on existing items, new products, and product phase-outs.
    • Participate in Supply Chain meetings
    • Driving process improvement and related projects.


    • Ability to identify variances and articulate key drivers.
    • Advanced Excel and computer skills.
    • Understanding of retailer and distributor interactions with regard to sales, planning, marketing, and inventory.
    • Must have excellent business acumen, analytical and problem solving skills to build strong business cases for change.
    • Ability to think strategically and increase effectiveness at achieving overall strategies
    • Excellent communication skills with the ability to simplify complex issues and topics
    • Ability to establish a high degree of accountability through both performance measurement and clear communications.
    • Strong interpersonal and coaching skills, ability to motivate the extended team for maximum productivity
    • High comfort level working at a rapid pace
    • Strong organization skills (ability to manage multiple projects)


    • BS/BA Business or in relevant field including Advanced Supply Chain degree.
    • 5-7 years Forecasting/Planning or related Analytical experience with minimum 3 years in business analytics role
    • Excellent communication skills
    • Proficient in Excel, Microsoft Office


    • Master’s degree in mathematics, engineering, accounting, business, or finance with quantitative background or other advanced degree preferred.
    • Hands-on knowledge of statistical modeling techniques and forecasting software.
    • Experience within CPG companies a plus.


    • Creative and Energetic Environment
    • Innovative and Award-Winning Marketing & Products
    • Bottomless Lattes – no really!
    • Casual Work Environment – flush yeah!
    • Access to massage chair and relaxation room any time of the day!
    •  … and of course endless poo jokes!

    To apply, send a résumé and cover letter to [email protected]
    Go the extra mile … Click here to submit a Video-Recorded Q/A

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