At Scentsible, LLC dba Poo~Pourri, we stand behind our products and quality controls. If for any reason you are not satisfied with a Poo~Pourri product you purchased from poopourri.com or one of our authorized sellers, you may request a refund or replacement product. Please note that because we are unable to control the quality of our products sold by unauthorized sellers, unless otherwise prohibited by law, the Poo~Pourri 45-Day Money Back Stink-Free Guarantee is not available for products purchased from unauthorized sellers. The Guarantee is also limited to the original, end-user purchaser.
How To Claim The Guarantee
To submit a Guarantee request, please contact our Customer Service Department at (972) 818-8200 or email us at [email protected] and have information available regarding where and when you purchased your product. If your request is approved, you will then need to send a picture of your Poo~Pourri product, a proof of purchase, and your Guarantee approval confirmation number to:
4901 Keller Springs Rd #106d
Addison, TX 75001
You must submit your Guarantee request within 45 days of the date of purchase. Please note that you are responsible for costs incurred in sending Poo~Pourri a picture of your product, proof of purchase, and your Guarantee approval confirmation number.
Poo~Pourri reserves the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in its discretion in cases of suspected fraud or if customer has abused the Poo~Pourri 45-Day Stink-Free Guarantee.
If you have any questions regarding whether a seller is an authorized seller, please contact us at (972) 818-8200 or [email protected]